Guide
Site visit booking script for real estate (call and WhatsApp)
The site visit is where most deals are won or lost. Getting a lead to commit to a specific time is the real skill. These scripts keep it simple and low-pressure.
The rule: offer two slots, not "when are you free?"
Open questions get "I'll let you know". A choice between two times gets a decision.
On the call
Based on what you've told me, [Project] fits your budget and your timeline. The best way to judge it is to see the sample flat and the location in person. I can show you on Saturday at 11 or Sunday at 4. Which one is easier for you?
If they hesitate: "No commitment at all. It takes about 45 minutes and you can bring your family."
WhatsApp confirmation
Confirmed, [Name]: Saturday 11 am at [Project site]. Pin: [Google Maps link]. I'll meet you at the gate. Please carry [ID if required]. Reply here if anything changes.
Morning-of reminder
Good morning [Name]! Looking forward to seeing you at 11 today. Parking is [details]. Call me if you can't find the gate: [number].
If they cancel or no-show
No problem, [Name], these things happen. Would Sunday at 4 work instead? I'll keep a slot for you.
After the visit (within 2 hours)
Thank you for visiting, [Name]. You liked [thing they mentioned] and asked about [question]. I've attached the price sheet and payment plan. What would you like to decide first: the unit or the payment plan?
Tips that raise show-up rates
- Confirm the day before and the morning of.
- Send the pin and landmark, not just the address.
- Name the person who will receive them.
- Record every visit in your CRM, including no-shows.
Related: qualifying leads on a call. Ready-made visit, quotation and booking templates are inside the Templates Pack.